FAQ
1. What is Frezli?
Frezli is an online shopping destination offering a wide variety of products across different categories. We aim to make online shopping simple by bringing useful, interesting, and value-for-money products to customers.
2. What products can I find on Frezli?
Our collection may include products from various categories such as home and kitchen, lifestyle, personal care, gadgets, accessories, wellness, and other everyday-use products. Our product selection is regularly updated.
3. Where does Frezli deliver?
We deliver to eligible locations across India. Delivery availability may depend on your location, product, and our logistics partners.
Orders
4. How do I place an order?
To place an order:
- Select the product you want to purchase.
- Click Buy Now or Add to Cart.
- Enter your name, mobile number, and complete delivery address.
- Select Cash on Delivery if available.
- Review your order details.
- Submit your order.
Once your order is successfully placed, you may receive an order confirmation through your registered contact details.
5. Do I need to create an account to order?
No. If guest checkout is available, you can place an order without creating an account. You simply need to provide the necessary information required to process and deliver your order.
6. Can I place multiple orders?
Yes. You can place multiple orders through our website. Depending on the products and fulfillment arrangements, different orders may be shipped separately.
7. Can I order multiple products together?
Yes, where the products are eligible for combined ordering, you can add multiple products to your cart and place a single order.
However, products may sometimes be shipped separately depending on availability and fulfillment arrangements.
Payment
8. What payment methods does Frezli accept?
Currently, Frezli accepts Cash on Delivery (COD) only.
We do not currently require customers to make an online payment for eligible COD orders.
9. What is Cash on Delivery?
Cash on Delivery allows you to place your order online and pay for it when the package is delivered to your address.
You simply need to keep the required order amount ready and pay the delivery executive when your order arrives.
10. Do I have to pay anything in advance?
No. For an eligible COD order, you do not need to make an online payment when placing the order.
Payment is collected at the time of delivery.
11. Is Cash on Delivery available for every location?
COD availability depends on your delivery location, product, and logistics service availability.
If COD is available for your order, the option will be displayed during checkout.
12. How much do I need to pay at delivery?
You need to pay the total amount shown on your order confirmation unless otherwise communicated by Frezli.
Please keep the required amount ready when your package is out for delivery.
13. Can I pay the delivery executive online?
COD orders are intended to be paid according to the payment collection method supported by the delivery partner. If the delivery executive offers a supported digital payment option, you may follow their instructions.
Never share your OTP, card PIN, CVV, or banking password with anyone claiming to be a Frezli representative.
Order Confirmation
14. Will my COD order be confirmed?
For certain COD orders, our team may contact you to verify your order details before dispatch.
This may include confirming your:
- Name
- Mobile number
- Delivery address
- Product
- Order quantity
- Order amount
This helps reduce incorrect orders and unsuccessful deliveries.
15. What if I don't answer the confirmation call?
If we are unable to confirm an order, processing or dispatch may be delayed. In some cases, the order may be cancelled if confirmation cannot be completed.
16. How will I know that my order has been placed?
After successfully placing your order, you may receive an order confirmation through the contact information you provided.
If you do not receive a confirmation, please contact us at:
Shipping & Delivery
17. How long does delivery take?
Orders are generally processed within 1–3 business days after confirmation.
Delivery generally takes approximately 3–7 business days after dispatch, depending on your location and the delivery partner.
Remote locations and certain service areas may require additional time.
18. Can I track my order?
If tracking is available for your shipment, tracking information may be provided once your order has been dispatched.
You can use the tracking information to check the latest shipment status.
19. What happens if my order is delayed?
Delivery estimates are not guaranteed dates. Delays can occasionally occur because of:
- Weather conditions
- Transportation problems
- Public holidays
- High order volumes
- Remote locations
- Incorrect address information
- Logistics issues
- Other circumstances beyond our control
If your order appears significantly delayed, contact our customer support team.
20. What happens if I miss the delivery?
Our delivery partner may attempt delivery again or contact you to arrange another delivery attempt.
Please keep your phone available and ensure that someone is available at the delivery address.
21. What happens if the delivery address is incorrect?
If you provide an incorrect or incomplete address, delivery may be delayed or unsuccessful.
Contact us as soon as possible if you notice an error. Address changes may not be possible once the order has been dispatched.
Order Cancellation
22. Can I cancel my order?
You can contact us as soon as possible if you want to cancel your order.
Cancellation may not be possible once the order has been processed, packed, or shipped.
23. Can I refuse a COD order at delivery?
We strongly recommend contacting Frezli before delivery if you wish to cancel an order.
Repeated refusal of confirmed COD orders may affect your ability to place future COD orders.
Returns
24. Does Frezli offer returns?
Yes. Eligible products may generally be returned within 5 days of receiving the order, subject to our Return & Refund Policy.
25. What are the conditions for a return?
Depending on the product, the following conditions may apply:
- The return request must be made within 5 days of delivery.
- The product should generally be unused.
- The product should not be damaged due to misuse.
- Original packaging and accessories should be retained where applicable.
- Proof of purchase/order details may be required.
- Certain products may not be eligible for return.
26. How do I request a return?
Contact us at:
Please include:
- Order number
- Customer name
- Registered mobile number
- Product name
- Reason for return
- Clear photographs/videos where applicable
Our team will review your request and provide further instructions.
27. What if I receive the wrong product?
If you receive a product different from what you ordered, contact us as soon as possible.
Please provide your order number and clear photographs/videos of the product and packaging. After verification, we will provide an appropriate resolution according to our Return & Refund Policy.
28. What if my product arrives damaged?
If you receive a damaged package or product, please take clear photographs/videos and contact us as soon as possible.
Our team will review the issue and guide you through the applicable return or replacement process.
29. What if the product is defective?
Contact us at contact@frezil.shop with your order details and supporting photographs/videos.
The issue will be reviewed according to the product and our applicable return policy.
Refunds
30. How will I receive a refund for a COD order?
Because COD orders are paid at the time of delivery, an approved refund may require you to provide valid bank account or other payment details.
We will provide instructions after your return has been approved.
31. When will my refund be processed?
Once the returned product has been received and inspected, we will process an eligible refund.
The time taken for the refund to reach your account may vary depending on the payment/refund method and banking processes.
32. Will shipping charges be refunded?
Refund treatment for shipping charges depends on the reason for the return and the applicable terms of our Return & Refund Policy.
Product Questions
33. Will the product look exactly like the website image?
We make reasonable efforts to display accurate product images.
However, minor differences in color, packaging, size, appearance, or design may occur due to photography, lighting, screen settings, or manufacturer/supplier updates.
34. Can product packaging change?
Yes. Manufacturers or suppliers may occasionally update packaging or labeling. Such changes do not necessarily indicate a difference in the product itself.
35. Are product specifications accurate?
We make reasonable efforts to keep product descriptions and specifications accurate. However, specifications may occasionally change due to supplier or manufacturer updates.
If a particular specification is important to you, please contact our support team before placing an order.
Customer Support
36. How can I contact Frezli?
For questions regarding orders, products, delivery, COD, returns, or refunds, contact us at:
Email: contact@frezil.shop
37. What information should I provide when contacting support?
To help us respond faster, please include:
- Your order number
- Name used when placing the order
- Registered mobile number
- Product name
- Details of your question or issue
- Photographs/videos where relevant
38. How quickly will customer support respond?
We aim to respond to customer inquiries as soon as reasonably possible. Response times may vary depending on the volume and nature of requests.
39. Is my personal information safe?
We take reasonable measures to protect customer information. Your personal information is used for purposes such as processing orders, delivery, customer support, and operating our website.
For more information, please review our Privacy Policy.
Important Safety & Security Information
40. Will Frezli ask for my banking password or OTP?
No. Never share your card PIN, CVV, banking password, UPI PIN, or account password with anyone claiming to represent Frezli.
If you receive a suspicious message or call requesting sensitive financial information, do not provide it.
For any concerns, contact us directly at:
Still Have Questions?
If you cannot find the answer to your question above, our support team will be happy to help.
Frezli Customer Support
Email: contact@frezil.shop